Delivery service

Delivery service
Deliveries within the Netherlands are delivered by PostNL or GLS.

We aim to deliver your products within 48 hours of receiving your
send payment. However, it can occur that a product
(temporarily) not in stock. In that case, we deliver the product
a maximum of 10 working days after your payment has been received.

Shipping costs
Our shipping costs are determined by PostNL or GLS
shipping costs plus the applicable VAT rate. The costs are
depending on the weight of the goods ordered by you. At the
You will see exactly what the shipping costs are for your order.

Where does Alveru BV deliver?
We deliver our products within Europe to various countries. Is your country not in the list with
shipping countries, please contact our customer service. We then make an appropriate shipping quote.

Shipment measure Corona Virus

The coronavirus creates exceptional circumstances. Attention to people and our society is more important than ever. The delivery of mail, parcels and other shipments for our customers contributes to maintaining social traffic. That is why we continue to deliver in the Netherlands in a responsible manner. We take extra measures to prevent the spread of the virus. In this mail you can read more about the measures.

Contactless delivery
As of today, parcels will no longer be handed over. The deliverer keeps 1.5 meters away from the receiver. The deliveryman rings the doorbell and puts the parcel on the ground, he or she waits at a distance until the recipient receives it. In wet weather, the deliveryman will ring the doorbell and hold the shipment in his or her hand. As soon as the recipient opens the door, the deliveryman asks to stand back and puts the shipment over the threshold and dry inside.

According to the previously announced measure, our deliveryman signs for receipt after permission of the recipient by noting the last 3 signs of the identification.

 

Payment method
You can pay in three ways: via iDEAL, PayPal or bank transfer.

Returns and defects
Despite the great care that we spend on your order, it can occur
that an item is defective or that you are wrong due to your fault
receives. In these cases you must contact us within 10 days
with Alveru BV. This can be done via the online ticket system on our website or
by writing a letter to:

Alveru BV
Complaints handling
Terminalweg 37-A
3821AJ Amersfoort
The Netherlands

Unstamped shipments are not accepted. For a quick one
handling your complaint you must include a copy of the invoice
send.

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